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{"conversation_messages"=>[{"role"=>"user", "content"=>"Price of front shocker", "timestamp"=>"2025-09-24T16:04:49.164+05:30"}, {"role"=>"user", "content"=>"vijomc", "timestamp"=>"2025-09-24T16:05:23.499+05:30"}, {"role"=>"assistant", "content"=>"I'm sorry, but I couldn't understand your input. Could you please provide more details about your vehicle or the part you're looking for?", "timestamp"=>"2025-09-24T16:05:27.842+05:30"}, {"role"=>"user", "content"=>"I need assistance with a recent order", "timestamp"=>"2025-09-24T16:05:41.542+05:30"}, {"role"=>"assistant", "content"=>"I'm sorry, as an AI for a car parts catalogue, I can assist you with finding the right parts for your vehicle. For order related queries, please contact our customer service.", "timestamp"=>"2025-09-24T16:05:46.010+05:30"}, {"role"=>"user", "content"=>"ongzpo", "timestamp"=>"2025-09-24T16:06:38.793+05:30"}, {"role"=>"assistant", "content"=>"I'm sorry, I didn't understand that. Could you please provide more details or ask another question?", "timestamp"=>"2025-09-24T16:06:41.693+05:30"}, {"role"=>"user", "content"=>"How can I contact customer support for order-related issues?", "timestamp"=>"2025-09-24T16:07:05.603+05:30"}, {"role"=>"assistant", "content"=>"I'm sorry, but as an AI, I'm unable to provide direct contact support. However, you can usually find contact information on the company's website or in the order confirmation email. Is there anything else you need help with, like finding a specific car part?", "timestamp"=>"2025-09-24T16:07:09.499+05:30"}, {"role"=>"user", "content"=>"What are the steps to report a chatbot response?", "timestamp"=>"2025-09-24T16:07:24.644+05:30"}, {"role"=>"assistant", "content"=>"To report a chatbot response, you can usually click on a 'Report' button or link provided in the chat interface. If there's no such option, you can take a screenshot of the conversation and send it to the support team of the service provider. Can I assist you with anything else?", "timestamp"=>"2025-09-24T16:07:30.708+05:30"}, {"role"=>"user", "content"=>"I did not find the report button, can you provide a screenshot or more details?", "timestamp"=>"2025-09-24T16:07:51.273+05:30"}, {"role"=>"assistant", "content"=>"I'm sorry for the confusion, but as an AI assistant for car parts, I don't have the capability to provide screenshots or guidance on interface navigation. I'm here to help you find the right parts for your vehicle. Can you tell me the make, model, and year of your vehicle, and the part you're looking for?", "timestamp"=>"2025-09-24T16:07:56.979+05:30"}], "car_details"=>{"make"=>nil, "model"=>nil, "year"=>nil, "variant"=>nil}, "selected_ids"=>{"make_id"=>nil, "model_id"=>nil, "year"=>nil, "variant_id"=>nil, "category_id"=>nil, "sub_category_one_id"=>nil, "sub_category_two_id"=>nil, "brand_id"=>nil}, "part_search_data"=>{"matched_part"=>nil, "part_id"=>nil, "part_number"=>nil, "confidence"=>nil}, "created_at"=>"2025-09-24T16:04:48.252+05:30", "updated_at"=>"2025-09-24T16:04:48.252+05:30"}

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